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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Tersi products

The group "New Technologies" offers for review the products of the plant Tersi: programmable controllers, I/O units, communication and protection units, crane control units, interface converters, processor units, redundancy devices, SCADA systems, software and hardware complexes
  • Software complexes Tersi
    Software complexes
    Cascade-ACS, etc.
  • Programmable controllers Tersi
    Programmable controllers
    ALL-5, ALL-5-2, ALL-5-3, etc.
  • I/O Blocks Tersi
    I/O Blocks
    ALL-1, ALL-1-2, BAD-8, etc.
  • Communication and protection units Tersi
    Communication and protection units
    BMI-1, BMI-1-1, BMI-1-2, etc.
  • Typical solutions Tersi
    Typical solutions
    ACS GRS, ENGA, etc.
  • Interface converters Tersi
    Interface converters
    BCI-1-1, BCI-1-2, BCI-1-3, etc.
  • Crane control units Tersi
    Crane control units
    BCV-1 and others.
  • Processor blocks Tersi
    Processor blocks
    CPCD, VME, etc.
  • VME Blocks Tersi
    VME Blocks
    CVIP-4, MAD-8-3, MAD-8-4, etc.
  • Backup devices Tersi
    Backup devices
    UCR-2, etc.
  • SCADA systems Tersi
    SCADA systems
    Cascade-ACS, etc.

NEW TECHNOLOGIES GROUP

For sales and support please contact